COVID-19 Policy

 

As the world responds to COVID-19, we have a social responsibility to ensure the health and safety of our team and our amazing customers. We continue to monitor the COVID-19 situation very closely, and to operate in accordance with all government health and safety advice.  

ORDER PROCESSING

Our warehouse will be processing orders as normal while we continue to maintain a high standard of hygiene & safety. We are currently dispatching most orders within 24 business hours of them being placed, so that your order can be on its way to you as soon as possible. However, this may not be achievable in busier periods.

SHIPPING

Please note there are significant delays with both domestic and international shipping currently. Unfortunately, normal shipping timeframes cannot be guaranteed.

International and domestic orders are also processed as normal however there are slight changes to how you receive your parcel such as removal of ‘signature on delivery’ service from most of our service providers to minimise the risk of spreading the virus. Some countries under mandated quarantine may also experience shipping delays. 

Post carriers are also prioritising Express shipments, so if you are wanting your order as soon as possible, please select an Express service at checkout. We cannot guarantee the usual shipping timeframes, however, these services are being prioritised over standard shipments in most cases.

Please note that once your order is scanned into it's destination country, you can (in most cases) use your tracking number to track it on your local postal carriers tracking system.

AUSTRALIA

Your parcel can now be delivered without signature to minimise contact and spread of the virus. However, if you are required to pick up at your local post office, you will more than likely still need to present ID, but the staff member will sign on your behalf. For more detailed information, please see Australia Post's website here.

Please note that postal carrier shipping timeframes may not be met with the current COVID-19 situation, so we appreciate your understanding during this time.

INTERNATIONAL

There are significant delays for International Shipping. Most countries are experiencing delays of anywhere between 2-6+ weeks. 

Please note that Australia Post has stopped delivering to a number of countries around the world. Unfortunately, we will have to cancel and refund your order in case International Shipping is currently unavailable to any countries that Australia Post are not delivering to.

For more country specific detailed information, please see Australia Post's website here.

Please note that postal carrier shipping timeframes most likely will not be met with the current COVID-19 situation, so we appreciate your understanding during these unprecedented times.

Australia Post provides the option to have no contact where the driver will scan and sign on your behalf. Please also note that orders will be processed as normal from our warehouse but depending on the country quarantine policies of your country, there could be potential delays. 

 

Disclaimer: This policy and our service promise may change from time to time depending on the rapidly changing impact of the outbreak of Coronavirus (COVID-19) on our operations and our service providers. We will continue to update our policy and inform you on how this impacts your orders to the best of our ability.